Frequently Asked Questions
Curious about Catbird? Check out our FAQ and find all the answers you're looking for.
What time is check-in at the hotel? Is early check-in possible?
Check-in at the hotel is at 4 p.m. We are happy to provide an earlier check-in, if your room is available.
What time is checkout at the hotel? Is late checkout possible?
Checkout at the hotel is at 12 p.m. Late checkout is possible for a fee of:
- Complimentary until 1pm
- $75 1-4pm
- Half day rate 4-6pm
- Full rate 6pm-later
Is there an age minimum for check-in?
The minimum age for check-in at the hotel is 21.
What is the hotel’s cancellation policy?
There is no charge for cancellations made by 3pm, 2 days prior to your reservation date. A fee of one night room ad tax applies for cancellations made less than 48 hours prior to your reservation date.
Are pets welcome at the hotel? What facilities and services are available for pets?
Pets are always welcome at the hotel. We charge a one time fee of $75, no breed or weight restrictions. Dogs receive a Welcome Pet Amenity, bed and bowls available upon request. Portions of fee is donated to Max Fund Animal Adoption Center. However, we do not charge for dogs under the Americans with Disabilities Act (ADA), we accept service animals defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. This does not apply to emotional support, therapy, comfort, or companion animals because they have not been trained to perform a specific job or task, and therefore do not qualify as service animals under the ADA.
Is smoking allowed at the hotel?
Smoking is not allowed in the building, but there are designated smoking areas outside. The entire property is 100% non-smoking; $500 fee will be applied if any evidence of smoking or vaping is detected. This includes cigarettes, THC, Vapes, cigars, etc. ALL forms of smoking are prohibited.
Facilities and Services
Does the hotel offer parking?
Valet parking is available:
- $12 for up to 4 hours
- $18 for up to 8 hours
- $24 up to 12 hours
- $39 overnight (unlimited exit/entry privileges)
Is public transportation accessible from the hotel?
There are many public transportation options near the hotel.
The RTD A-line train drops off at the 38th and Blake Station, which is a 4-minute walk from the station off of Downing and Walnut Street.
RTD Bus Route 12, drops one-block from the hotel at 37th and North Marion Street.
Lyft and Uber are easily accessible, frequent stops and pickups in the RiNo neighborhood.
Is the hotel ADA accessible? What accessible features are offered at the hotel?
We offer accessible rooms that meet disability design standards; compliant with ADA guidelines. To reserve an accessible room, please book on our website or call the hotel directly at 720-990-5555. You can find more information on our Accessibility page.
Are children welcome at the hotel? What facilities and services are available for children?
Children are always welcome at the hotel, and are encouraged to be accompanied with an adult 21 years and older. Catbird offers many family-fun activities with gear from The Playroom to play in and explore the RiNo neighborhood. Please select The Playroom tab from Our Story section of our website for a full list of gear, and reserve your favorite items today.
Can I receive mail and packages at the hotel?
We gladly accept mail and store packages on your behalf with our Amazon locker and storage system. Please speak to the concierge for more information or assistance.